It is 2015, and everyone now has ready access to the web. Service providers, therefore, should be very intent on fostering good relations with their customers, suppliers and distributors. This is because these days, news not only travels fast, it travels instantly, and remains in the public view forever! Whenever you are looking to work with someone new, you have to ensure that their goals and your expectations are on the same page so that you can avoid disappointments later.
To gauge a service provider you could look into what they think about social media. GooglePlus is a social platform where individuals and businesses get together because of their shared interests in various trends. The platform also provides past customers to provide reviews about a product or service they have recently received. Sites like Facebook and Twitter, provide individuals to talk about their thoughts and feelings about any subject in real time. Additionally, Linkedin is perhaps the most effective way that you can read your service provider’s CV.
The more engaged a service provider is on social media, the more easily accessible they are. Such presence also makes for good accountability and honest, transparent communication. In addition, as a customer, your queries get answered readily, and you can even get a more personalized experience. Whenever you see service providers who are keen on establishing contact with their clients it shows that they seek to work together with them to provide efficient value for money; it shows their devotion since they are taking time off to post about progress and have dialogues with a human being. This digital evolution has made it possible to eliminate the traditional model of customers just being another number. The benefits of embracing technology are mutual for the service provider and user.
Real time feedback, leading to substantial improvement, is what leads to great service in a fast paced modern world, where ratings are now everything. Sites such as Yell and Thomson Local, once merely a directory listing, have now evolved to also describe the user experience of others, to help you make a more informed choice.
With a recent survey suggesting that as much as 93% of the people now trust online reviews, I find it shocking to know that so many of my contemporaries are still not online. In fact, they refuse to get digitally acquainted, in spite being told of the benefits and competitive advantage of doing so. When such people are called on to provide a trade/service, you may find that a lack of digital understanding will probably manifest into a lack of appreciation of today’s lifestyles and the resulting considerations, such as punctuality, communication and flexibility that makes all the difference these days.
It is always worth your while to research your service providers so that you can know just what they are like. Learn what they believe in so that you can be sure that you are reading from the same script during interaction, which may require repetition. On that subject, please feel free to read our testimonials, and if possible, please write us a review.